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Ride hard with confidence. We've got you covered.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty described on this page is given by us voluntarily and is in addition to those guarantees. It does not limit, exclude or modify them in any way. Your rights under the Australian Consumer Law can last longer than this warranty, depending on the price and nature of the goods and on what a reasonable consumer would expect. You do not have to claim under this warranty to exercise them, and they apply even after this warranty has expired.
Every Revex MX electric dirt bike comes with a 2-year warranty covering manufacturing defects and component failures, starting on the date you take delivery. We build our bikes to last, and we stand behind every machine that leaves our facility.
If a defect covered by this warranty appears within the warranty period, we will repair the bike, replace the faulty parts, or replace the bike, at no cost to you. We bear all expenses of making a claim under this warranty, including the cost of collecting and returning the bike.
This voluntary warranty does not cover:
These exclusions apply only to this voluntary warranty. They do not limit your rights under the Australian Consumer Law. If a bike is not of acceptable quality, does not match its description, or is not fit for a purpose we told you it was fit for, you have remedies regardless of the exclusions above.
1. Contact Support
Email us at support@revexxmx.com, call 1-800-REVEX-1, or write to us at the address below. Include your order number and a description of the issue, with photos or video if you have them. Keep your receipt or order confirmation as proof of purchase.
2. Assessment
Our technical team will assess the issue and may ask for more information or a few troubleshooting steps. We will tell you the outcome within a reasonable time, and we cover the cost of collecting the bike if it needs to come to us.
3. Resolution
Where the problem is a major failure under the Australian Consumer Law, you choose the remedy: a refund, or a replacement bike. Where it is not a major failure, we will repair the bike or replace the faulty parts within a reasonable time. If we cannot do that, you can then choose a refund or a replacement.
A failure is major when the bike has a problem that would have stopped you buying it had you known, is unsafe, is significantly different from its description, or cannot easily or quickly be fixed. If you are not happy with how we handle a claim, you can contact the ACCC or your state or territory consumer protection agency — in Queensland, the Office of Fair Trading.
Warrantor: Revex MX Inc.
Address: Ipswich Rd, Rocklea QLD 4106
Phone: 1-800-REVEX-1
Email: support@revexxmx.com
Warranty period: 2 years from the date of delivery
Want even more peace of mind? Add an additional 2 years of coverage (4 years total) at the time of purchase for just $499.
Extended warranty must be purchased within 30 days of bike delivery.
Before you buy, note that your rights under the Australian Consumer Law already apply for whatever period is reasonable for a bike of this price and type, at no cost to you, and an extended warranty does not replace or shorten them. It may overlap with cover you already have. Buy it only if the extra cover is worth it to you on top of those rights.
Our support team is here to help. See also our returns and refunds policy. Contact us at:
Email: support@revexxmx.com
Phone: 1-800-REVEX-1
Hours: Mon-Fri 9am-6pm AEST