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If something is wrong with your bike, we'll make it right.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights are automatic and we cannot limit them. They are not capped at any number of days, they apply to sale and clearance items exactly as they do to full-price ones, and they do not depend on you keeping the original packaging or the receipt — any proof of purchase, such as a bank statement, is enough. They last for however long is reasonable given the price and nature of the bike, which for a machine at this price is a period of years.
For a major failure, you choose the remedy — a refund or a replacement. A failure is major when the bike has a problem that would have stopped you buying it had you known, is unsafe, is significantly different from its description, or cannot easily or quickly be fixed. For problems that are not major, we will repair the bike or replace the faulty parts within a reasonable time, and if we cannot, you can then choose a refund or a replacement.
We pay the return costs on faulty bikes. Because a dirt bike is large and heavy, we arrange and pay for collection — you are never out of pocket to return goods that are faulty. No fee or deduction of any kind applies, and refunds go back to your original payment method. We will not offer only a credit note or store credit where you are entitled to a refund.
You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure. Contact us at support@revexxmx.com or 1-800-REVEX-1 to start a claim. See our warranty page for the voluntary cover that sits on top of these rights.
We don't accept returns or offer refunds if you simply change your mind, decide the bike isn't for you, or find a better price elsewhere. Please choose carefully, check the full specifications before ordering, and get in touch if you have any questions — we'd rather help you pick the right bike up front.
This does not affect your rights above. If a bike is faulty, unsafe, not of acceptable quality, or does not match how we described it, you are entitled to a repair, replacement or refund under the Australian Consumer Law — regardless of this policy.
Email support@revexxmx.com or call us with your order number and a description of the problem, including photos or video if you have them. Any proof of purchase is fine — you don't need the original receipt.
Our technical team will assess the fault and tell you the outcome within a reasonable time. We may ask a few troubleshooting questions first, as some issues are quicker to solve without shipping the bike anywhere.
If the bike needs to come to us, we book and pay for the carrier. Pack it as best you reasonably can — original packaging is not required. Wait for our collection details before sending anything.
For a major failure you choose a refund or a replacement. Otherwise we'll repair the bike or replace the faulty parts. Refunds are processed within 5-7 business days to your original payment method, for the full amount you paid.
We carry the risk until your bike reaches you. If it arrives damaged, or doesn't arrive at all, contact support straight away and we'll replace it or refund you at no cost. You don't have to chase the courier yourself.
If your bike has a major failure and you would rather have a replacement than a refund, that is your choice to make and we'll supply an identical bike at no cost to you. We don't offer swaps to a different model where there is nothing wrong with the bike you ordered.
Our support team is here to make the process as smooth as possible. If you believe we have not met our obligations, you can also contact the ACCC or the Queensland Office of Fair Trading.
Email: support@revexxmx.com
Phone: 1-800-REVEX-1
Hours: Mon-Fri 9am-6pm AEST